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IN Conversation with Shakil Gour: How to handle compliance while performing Background checks globally?

Which region/ service in your experience has the most complex Employee Screening compliance laws?

Based on my experience in the global verification practice, EU has the most complex landscape with its stringent data security and privacy laws. The most recent and complex regulation is the GDPR compliance established in the EU data security landscape making background checks more rigid.

When it comes to service delivery, the criminal records check is undoubtedly the most complex to verify as information on an individual’s criminal records is considered most sensitive. Criminal checks involve high degrees of complexity and sensitivity as it deals directly with a candidate’s criminal background. Dealing with such sensitive information requires adequate research and understanding as every country has its own data security laws that need to be adhered to.

Could you provide examples of recent updates in Employee Screening compliance in the APAC region?

Many countries in the APAC region are in the process of amending their respective data protection laws. The Cyber Security Law in China is one such recent change that will have a huge impact the Employee Screening process.

NPC ( National Privacy Commission) – regulator of data privacy act in the Philippines is updating the terms of its current data protection laws. This change has imposed a mandate on all organizations processing personal data to register a DPO (Data Protection Officer) by the 9th of Sept 2017. The personal information controller is required to register all personal data processing systems by the 8th of Mar 2018.

India, until the recent supreme court verdict, did not have legislation on privacy or data protection laws. Now with privacy becoming a fundamental right in India, we expect the data protection model will undergo a radical transformation.

The data protection laws in Singapore is also witnessing a change that would impact the compliance programs. Currently, the compliance programs are under public consultation which is expected to witness an impact soon.

What are the key requirements while defining a global compliance strategy for an organization with the global presence?

The key requirement to consider while defining a global compliance strategy is to identify the most appropriate and registered source that keeps you abreast on dynamic compliance norms. Such sources of inputs ensure there is complete adherence to the statutory laws laid by each country.

The other critical factor to consider would be on how organizations interpret compliance updates and adhere to compliance norms with 100% accuracy.

Additionally, a well-defined global compliance strategy includes implementing a cost-effective solution for background checks. And as an employee screening provider, it is important to keep the client updated about the constant changes in compliance.

What is the biggest element that leads to breach in compliance during Employment Screening & how can organizations overcome it?

It is mandatory for organizations to understand, implement and comply with the various privacy laws and to stay abreast of the ongoing changes. Such constant updates on the statutory and legal laws can be received through a Triangulated framework that would involve 1. Research 2. Validation 3. Verification

Research entails analysis & listing of all the compliance & data protection laws specific to every country. The listed laws and compliance information is then validated by an Employee Screening partner before communicating it to the organization. Once validated, the law is verified by global audit firms thereby completing the framework. This framework helps organizations receive the most updated laws & compliance norms for implementation.

According to you, what kind of compliance aspects does a customer consider while assessing a vendor for selection?

  • The foremost requirement that customers consider while assessing a compliance vendor is the implementation of Information Security Controls by the screening provider. With relevant Information Security controls implemented, a majority of data privacy-related risks are eliminated
  • There is an increased emphasis on periodic audits by external parties on the privacy controls of the provider
  • Customers also look for a dedicated data protection officer/ legal department that is responsible for implementing relevant controls

From a compliance perspective, what are the risks of working on cloud vs. on-premise system for Employee Screening?

Working on the cloud requires an in-depth understanding of the compliance norms of the region where data is hosted. Hosting data on the cloud reduces risks related to data backup and increased operational costs.

On the contrary, on-premise models do not have a bearing on compliance norms of various regions as they is hosted locally. However, on-premise models include risks of a single point failure. Availability of data & operational costs is also a concern.

At the outsight, risks involved in on-premise out-weigh those incurred by using cloud-hosted models. Thus, choosing a cloud solution provider complying with compliance norms, data security & backup measures is always the best fit for any organization.

What is the key metrics that an organization should track to measure the effectiveness of the global compliance strategy implemented?

  • Tracking the number of compliance that an organization needs to adhere to
  • Creating a checklist and performing monthly audits to check compliance adherence levels
  • Maintaining consistent and high compliance scores and to identify its relative significance to performance month on month
  • Seeking external professional advice to check adherence to compliance and assess the effectiveness of audits

What would be your advice to organizations who perform screening for their global hires? 

Any organization should define a global screening policy with the help of an external and certified professional agencies. The policy should also include a global package matrix that details roles of new hires and a listing of background checks that are required to be performed. In addition to defining a well-structured policy, the organization should have a thorough understanding of the different checks that can be legally performed in the country where employees are being hired. Standardizing the employee screening process across the globe provides better & faster results.

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Pre-Employment Directory’s Background Buzz : Interview with Vivek Khanna,Chief Client Partner, Neeyamo Inc

Background BistroGrab a latte, pull up a chair & join us for an interview with Vivek Khanna,Chief Client Partner, Neeyamo Inc.

vivek KhannaVivek shared that he has over two decades of experience in the outsourcing field. He started with IT outsourcing, migrated to general purpose BPO and then to  focused HRO. As a co-founder of Neeyamo, a focused HRO Provider, he noticed   that their clients were not getting the best service value from the providers they were  using and he sensed a business opportunity. Neeyamo added Background  Verifications  to their service offerings as it is an integral HR function which ensures that right person is hired for the job and ensures workplace safety.

Vivek noted that the background screening industry is a small community of motivated professionals and he enjoys the camaraderie and the ability to help his clients. 

He has also discovered that with their network increasing to cover 200 countries he has been provided a unique opportunity to interact with partners from different cultures which he finds extremely enjoyable.

Turning our discussion to Neeyamo he shared the company’s Vision: To be a trend setter in the HR Outsourcing space by providing best in class services through integration of Technology, Consulting & Operations

A new offering by Neeyamo is an alternative to written criminal verification in India, which was in limelight due to the wrong reasons. Our solution is faster, better and extremely cost effective.

He also noted that the company will be launching a Social Media Investigation for all English speaking countries and will add in Non English speaking countries based on client needs.

A key point Vivek emphasized is that Neeyamo helps companies build strong integrated solutions not only in terms of technology, but also the processes as well. For instance, they have helped fix the coordination problems that the recruitment, on-boarding and Background verification teams face. They have integrated solutions to cover talent acquisition, onboarding and background verification. Their solutions have best practices with optimally designed processes integration with client ERP’s with our discreet applications to drive better efficiencies, clarity and cost saving.

Vivek leaned forward and emphatically stated that “We are more than Background Verifications. We are a complete HR solutions company with an industry leading HRO powered by SaaS offering.”

He smiled as he responded to my favorite question, asking him to look into a crystal ball to foretell the future of the background screening industry: He pondered for a moment and then shared that he thinks “the Background screening industry is going through the same cycle that any other matured industry has gone through e.g. manufacturing, IT etc. A lot of players will emerge in the market, but very few will sustain themselves. These will be the companies that adapt to new processes, technology and changing customer needs. There will be more consolidation and a few big players will set the norms of the industry, however the nimbler newer startups will create offerings which will innovation.

Back on a personal note, Vivek shared he had recently read, ‘Think Like a Freak,’ by Stephen D Levitt and Steven J Dubner. He indicated the person he would most like to meet is the economist, Paul Krugman.

For more information about Neeyamo please contact Vivek at vivek.khanna@neeyamo.com or +1.408.431.6441.

Courtesy:http://preemploymentdirectory.com/newsletters/the-background-buzz/may-2014-backgroundbuzzf.htm#ixzz34PN8J66X

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Universal principles of administering multi-country background screening for your employees

by Shakil Gour  on 10 June ’14iBGV services
Rapid globalization is driving organizations to expand their operations into multiple geographies. This involves engaging diverse multinational talent pool. One of the primary targets is to get access to best talent and deliver better-faster results to lead the game.

However, the importance of ensuring that the global workforce engaged adheres to the requisite organizational standards and complies with the local requirements cannot be underestimated. The organizations needs to ensure that risks associated with global hiring are well managed and mitigated. The downside to this may be the fact that carrying out International background screening can many a times be a big and overwhelming task and resultantly has put the HR clan to face the bigger challenge of international/ multi-country background screening.

If you are in the HR fraternity seeking a solution to address your multi-country employee background screening needs, ensure your solution addresses the following,

Understands the law of motherland
While it is relatively easier to get access to information about an individual with his written consent in USA, the same may not be the case in other countries. For instance, some countries in Europe provide criminal search information only to the applicant; this data is not accessible to third parties. It is almost impossible for the HR of the company to be well aware of local rules & regulations of varying countries, in addition to focus and deliver on the core aspect of their function.

Practices are tuned to address cultural nuances
In some Asian countries, for instance in China, Japan & Korea, it is considered disrespectful if a background check is performed on an individual. Applicants are likely to feel that their integrity is being questioned. Some cultures even believe that the screening process brings shame to individuals and, at times to the family name.

Overcomes the language barrier
To put in perspective, in India each of the 28 states has its own language and each language has multiple dialects. The diversity of languages in different countries and in many other instances the introduction of multiple dialects, makes the process of international background screening more complex. It is neither easy nor practical to find experts in multiple languages under one roof.

Ability to screen on time
Many emerging countries do not have the infrastructure to support the comprehensive requirements of background screening. Many other countries lack digitized records thereby making it difficult to access data as it is in physical format. This means each country has its own turnaround time (TAT) for different kinds of checks.

This in turn delays the hiring decision; in few instances, companies miss good talent because the background check took longer.

Has access to market intelligence for better risk planning
With an economic crisis and unemployment rates rising worldwide, applicants tend to falsify information on their applications. For instance, the Chinese government estimates there are at least 600,000 more degrees in circulation than degrees awarded. Due to population outburst, the occurrence of falsifying the information is higher to boost their chances of getting a job. If HR is aware of such facts, then it becomes easier to plan the risks better when hiring candidates from certain geographies.

Ability to provide universal solution
Dealing with multiple background screening providers can be painful for obvious reasons. A provider who services across geographies and is willing to package your employee screening needs under the same umbrella saves time spent on coordinating with multiple vendors and helps in enforcing universal service levels as well as standards. Candidates too can be assured of same interface and service standards irrespective of the geographies.

Technology & Infrastructure at a Global Scale
Technology platforms are normally the first point of interface to candidates. Ability to provide universal platform and technology assistance like integration with HRIS/ ATS system for cyclic flow of information can go a long way in providing the candidates “one-company, one-experience”!

These technology infrastructures provide applicants a seamless background screening experience with minimal intervention from the HR personnel.

Real time Support Capabilities
With today’s age of multiple time-zone work culture, ability to provide real time assistance to both the candidate and the customer is of paramount importance. The ability of the system to provide real time updates and the ability of the provider to provide minimum of 24×5 support cannot be under-estimated.

Ability to Operate within Budget
Pricing is always the final deciding factor. It is important that the cost associated with administering the background screening does not burn a hole in your pocket. It has to be competitive as well as has the ability to provide standard pricing across all geographies with minimum exceptions.

If you are you on the lookout for a business partner to help overcome the international screening hurdles? Write to us at irene.jones@neeyamo.com