by Purnima Pandey & Sarayu Raghavan, 14 July, 2016
The human body shows symptoms that foretell a problem. If ignored or left untreated, these symptoms would magnify more often as separate ailments. The symptoms exhibited are like dots that need to be connected to help understand the larger picture – of what really ails the person!
Often we hear our customers saying “This is not the report that I expected from SuccessFactors” or “Why does it take so many clicks to complete this task?” or “It shows correctly in position management org chart, but does not update on the people org chart”.
After examining the symptoms, the physician from SuccessFactors would tell you that the reasons for symptoms is that the instance might not have been upgraded to the latest version, or the unavailability of Deeplinks (Shortcuts in SuccessFactors) on the homepage that allows ease of navigation or that you need to take a closer look at the data in Employee Profile. Did you know that wrongly setup event reasons can be why position org charts are different from people org charts?
After having identified, diagnosed and treated several such patients, Neeyamo has put together its own HealthCheck that would help its customers understand “what really ails them” instead of fretting over the symptoms.
Our Healthcheck study allows you to:
- Have a different perspective with fresh eyes on your current implementation process
- Benchmark the health of your SF implementation
- Understand the reasons for issues raised by users and build fixes
- Leverage the latest SF release updates to improve your HCM processes
1) Fresh eyes on your current implementation process
So why would you need a fresh pair of eyes to re-look your implementation process? 1) You might have overlooked certain things during a busy implementation schedule. 2) The partner failed to show you a certain feature that could be a huge benefit to your HCM setup. 3) Last but not the least, we bring in a different perspective on issues when you believe you have exhausted all options.
Take a look at this case study for instance. An existing client of ours wanted to configure Objective Key Results (OKRs) within their SAP SuccessFactors Performance Management module which was turned down by their implementation partner on grounds that it was simply not possible. Left with no choice, the client had gone-live with the SAP SuccessFactors Goals module. However, they were least happy with the module as it failed to meet their needs. That’s when we crossed paths with them. During our diagnostic study, we could negate their misconception that OKRs cannot be configured in the Performance module. We later proved our analysis by configuring OKR after which they were able to make optimal use of the SAP SuccessFactors Performance Management module.
A timely Healthcheck will certainly help with revealing solutions or alternatives to address such pain-points. To know more about OKRs please click on this link –
2) Benchmark the health of your SuccessFactors
Benchmarking allows you to track performance of your SuccessFactors Instance with that of other SuccessFactors users or best practices. As a wise man once said “Change is the only constant”. In this fast paced technologically advanced world, business keeps evolving, so do your employees, and your SuccessFactors System needs to be adaptable to embrace these changes. We benchmark the health of your system by exploring the following –
Figure 1: Benchmarking HR trends and Best Practices
3) Understand the reasons for issues
As an HR practitioner, you might often hear your employees grumble about the number of clicks it takes to finish a task or being clueless about an assigned task. There could be multiple reasons for it. But without a complete understanding, you would only end up spending a great deal of time without getting anywhere. Troubleshooting is more of an art. It all boils down to asking the right questions which begin to narrow down the focus. Our methodical approach provides tangible results with efficient use of resources.
Our Healthcheck comprises of three phases- Prepare, Diagnose and Report. Our primary focus during the initial phases is on understanding the true cause of the issues and problems customers face.
Figure 2: Prepare and Diagnose Phases – Issue Identification
4) Leverage the latest SuccessFactors release updates to improve your HCM processes
SuccessFactors comes up with releases every quarter to keep up with the evolving business needs, local and international compliance needs. Few of the challenges that customers face are –
- Being unaware of the recent updates.
- Unaware of the benefits gained by these updates
- Anxious over disrupting the existing configuration
Doing a timely Healthcheck might eliminate these challenges. It enables the transfer of business from good work methods to a Best Practice Implementation. We identify the key challenges across stakeholders, prioritize and build an action plan to resolve. We believe in helping the customer to optimize their system, help them understand their needs and gaps and how installing these updates would help to bridge the gaps.
Surely you wouldn’t want to run an HR system that is outdated ,at the same time you wouldn’t want to turn on an update that is going to add very little or no business value. Through our Healthcheck, we help customers maximize the value of SuccessFactors updates from a process and user experience perspective.
Figure 3: New V3 Home Page – Far More informative and Simple
Figure 4: Old home Page
An effective system should be crafted to fit multiple organizational needs. Through our Healthcheck, we provide a holistic view of your SuccessFactors capability, analyze gaps and provide solutions for making improvements that help you use an HR system that best complements your organization.
To learn more about how we can help keep your SuccessFactors instance healthy, reach us at firstname.lastname@example.org.